Automation / Enterprise AI Resources for SMB
Automation / Enterprise AI Resources
LiveChat is a customer service platform that enables businesses to communicate with website visitors in real time through chat. Founded in 2002, it serves over 36,000 companies worldwide across industries including e-commerce, SaaS, finance, and travel.
It includes an AI Copilot that provides real-time reply suggestions, automated chat summarization, and sentiment analysis that helps identify frustrated customers before an issue escalates. The platform consolidates messages from your website, mobile app, WhatsApp, Facebook Messenger, and more into a single unified dashboard.
It integrates with over 200 tools including Salesforce, HubSpot, Shopify, WordPress, WooCommerce, and BigCommerce, and is SOC 2 Type II certified with HIPAA-compliant configurations available.
PRICING (per agent, per month — annual billing)
- Starter: $19/agent/month — 60-day chat history, 1 automated greeting, up to 100 visitor tracking
- Team: $49/agent/month — full chat history, unlimited greetings, advanced analytics
- Business: $79/agent/month — adds staffing prediction, work scheduler
- Enterprise: Custom pricing — dedicated account manager, product training, legal assistance
- 14-day free trial, no credit card required
- Note: ChatBot integration is a separate product starting at $52/month
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